How-to videos
Guidance on our systems and products
Find out how to use our online systems with these short how-to videos. Get familiar with some of the different features in OLP Connect and Agent Hub, including resources to help you sell your products.
OLP Connect (OLPC)
OLP Connect - Your protection dashboard
Duration: 2.54 minutes
An overview of our brand new Protection Dashboard, a simpler, more streamlined way for you to manage your customer applications.
Existing Business Agent Hub
Duration: 3.38 minutes
An overview of the improvements added to our Existing Business Agent Hub giving you more information about each policy on screen.
Existing Business Agent Hub - Further improvements
Duration: 1.23 minutes
An overview of the improvements added to our Existing Business Agent Hub giving you more information about each policy on screen.
Existing Business Agent Hub - Cancelling a Policy
Duration: 3.36 minutes
An overview of the improvements added to our Existing Business Agent Hub giving you more information about each policy on screen.
How to access documents in OLPC
Duration: 1.21 minutes
An overview of how to view and access documents within OLPC.
How to get a quote on OLPC
Duration: 2.25 minutes
A quick guide on how to get started on doing a quote on OLPC.
Digital Declaration of Health
Duration: 2.00 minutes
An overview of how to complete the Digital Declaration of Health.
Setting up your contact preferences
Duration: 2.52 minutes
Quick overview of how to ensure your contact preferences are set correctly to receive updates on your pipeline.
Setting up your individual preferences
Duration: 1.13 minutes
Quick overview of how to ensure your individual preferences are set correctly to receive updates on your pipeline.
How to enter a start date
Duration: 3 minutes
A quick demo on how to enter a start date in OLPC.
How to accept a decision
Duration: 2.42 minutes
An overview of how to accept a decision if needed.
How to start a policy
Duration: 2.41 minutes
A quick overview of how to start a new policy on our system.
How to reinstate a direct debt
Duration: 3.16 minutes
A quick demo on how to reinstate a policy if the direct debt has been cancelled or lapsed.
Hand off
Duration: 3 minutes
An overview how to utilise the hand off, what you will see and your customer can expect to see when they go to complete the questions, then how you can complete the submission of the application.
Our products
Introduction to Wellbeing Support
Duration: 1 minute
From the day the policy begins, your clients have access to Wellbeing Support, provided by RedArc Assured Limited directly, for practical and emotional assistance.
Introduction to Fracture Cover
Duration: 1 minute
Fracture Cover is there when your client has an unexpected injury, like a slip on the stairs, car crash or a fall outdoors. It's there to help with the extra costs an injury can cause, such as childcare, travel costs or equipment for mobility.
Introduction to Rehabilitation Support Services
Duration: 1 minute
Rehabilitation Support Services gives your clients access to our UK-wide team of clinical healthcare experts, to support their quicker return to work following a valid claim. it's included as standard on our income protection products.
Enhance your Income Protection selling skills
Duration: 30-40 minutes
Find out how you can improve your income protection sales skills for more effective client conversations.
Introduction to the Relevant Life Plan
Duration: 30 minutes
Find out how Relevant Life Plans work, the tax position, and where it fits into your advice process.
Help and advice
Completing a discretionary trust
Duration: 7.28 minutes
An overview of how to fill in and complete an trust form for an existing policy.
How to prepare for a protection meeting
Duration: 1 minute
This short animation covers how to prepare for a protection meeting with your clients.
Make the most of your re-mortgage appointment
Duration: 1 minute
Prepare for your mortgage appointment with help on finding the best mortgage, potentially savings thousands of pounds.
Get the most out of your mortgage appointment
Duration: 1 minute
Get the most out of your mortgage appointment with tips on how to prepare for your appointment to get the most out of your new home.
Webinar: Income Protection Considerations
Duration: 23:52 minutes
A webinar for understanding Income Protection and the considerations at claims stage.
Table Discussion: Protection Insights
Duration: 41:03 minutes
In conversation with Cavendish Ware's Roy McLoughlin and L&G's Rob Betts and Nicola Giles covering Business Protection, Trusts, supporting Documentation and claims with the purpose to bring to life how adviser can use the consumer duty changes to position their services and add real value to their advice.