Contact our services team and meet your Account Manager
Pension Annuity and fixed term annuities
Sales
Contact your Account Manager.
Annuity quotes and portal support
Telephone: 0345 071 0040
Email: broker.annuityquotes@landg.com
New business or track cases online via Track My Apps
Telephone: 0345 070 2459
Email: annuities.quotes@landg.com
In payment
Telephone: 0345 766 0813
Email: paymentservices@landg.com
Our address: Legal & General Retirement, PO Box 809, Cardiff, CF24 0YL
Lifetime Care Plan
To find out how to quote for our Lifetime Care Plan, visit our step by step guide.
Medical data gathering
For any questions regarding medical data gathering, you can contact Medicals Direct Group (MDG) on:
Phone: 0800 061 2288
Email: icp@medicalsdirectgroup.co.uk
Call them, Monday to Friday, 8.30am – 5pm. MDG may record and monitor calls.
New business
Phone: 0345 070 2459
Email: lcp@landg.com
In payment
Phone: 0345 766 0813
Email: paymentservices@landg.com
Our address: Legal & General Retirement, PO Box 809, Cardiff, CF24 0YL
Call us Monday to Friday, 9am - 5pm.
Call charges will vary. We may record and monitor calls.
If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.
Annuity Partner clients
If your client has a GAR, GMP, GBA or any contract codes with specific benefits you would like to retain in the quotes please contact the below teams:
Partner | Telephone | Address | |
---|---|---|---|
Aegon | 0800 009 3867 |
|
Legal & General Retirement, PO Box 809, Cardiff, CF24 0YL
|
Aon | 0800 048 2446 | ||
PensionBee | 0800 048 2446 | ||
Prudential | 0800 048 3335 | ||
ReAssure | 0800 008 3034 | ||
Sun Life Financial of Canada | 0800 316 3062 |
Call us Monday to Friday between 9.00am to 5.00pm.
Call charges will vary. We may record and monitor calls.
If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.
Broker Quotes Specialists
Our Broker Quotes Specialists can help you with your quotes for our guaranteed income products.

Simon Wiggins
Telephone Account Managers
Our Telephone Account Managers can help with everyday queries, see our team below.

Sarah Gauci

Sarah Gauci
Sarah has worked in the insurance industry for 18 years and has experience in life insurance, pensions and general insurance.
Sarah offers a bespoke service to her panel of advisers with support and guidance. Sarah likes to understand what is important to her advisers and their clients and then explains how a layered approach may assist in their retirement journey.
Email: sarah.gauci@landg.com
Telephone: 02920 432135

David Price

David Price
David has over 10 years’ experience in account management and joined Retirement Income in 2018.
As a Telephone Account Manager, David is building strong relationships with his advisers to help them get the most from our range of retirement solutions.
Email: david1.price@landg.com
Telephone: 02920 432080

Kate Mason

Kate Mason
Kate has worked in Retirement Income at Legal & General for 16 years.
During this time she has been involved with some major changes including simplification, RDR and pension freedoms.
In her role as a Telephone Account Manager, she helps support advisers and clients on their retirement journey.
You can reach Kate, Monday to Thursday.
Email: kate.mason@landg.com
Telephone: 02920 432662

Ben Evans

Ben Evans
Ben has worked for Retirement Income for five years.
As a Telephone Account Manager he'll be working with advisers to demonstrate where our retirement income solutions can fit and how they can be used to suit a variety of client needs.
Email: benjamin.evans@landg.com
Telephone: 02920 355395

James Howson

James Howson
James has worked in financial services since 2018, specialising mainly in retirement income and investments. He joined the Telephone Account Management team in February 2022.
He is currently working towards completing his Financial Planning Diploma with the CII and has also completed qualifications with CISI.
Coming from a customer service and sales background, he understands the importance of building strong business relationships and ensuring that advisers feel as though they are in safe hands.
Email: james.howson@landg.com
Telephone: 02920 432659

Daniel James

Daniel James
Dan has worked in Retirement Income at Legal & General for five years.
He joined the Telephone Account Management team in February 2022.
His aim as an Account Manager is to build strong and lasting relationships with advisers to ensure they get the most out of Legal & General's retirement solutions.
Email: daniel.james@landg.com
Telephone: 02920 432230

Jenna Miles

Jenna Miles
Jenna has worked for Legal & General for 18 years. She previously worked in our endowments and pensions departments, before moving across to Retirement Income in 2009.
She provides sales support to our account managers, customers and distributors. She is the ‘go-to’ person if you require any help with adviser portals.
Email: jenna.miles@landg.com
Telephone: 02920 355160

Kieran Campbell

Kieran Campbell
Kieran has worked in the financial services industry for over 20 years. He has been with Legal & General since 2014. He moved to Retirement Income in 2018, having previously worked for our insurance business.
Kieran leads our Telephone Account Managers and the Broker Quote Specialist Teams who are based in Cardiff
Email: kieran.campbell@landg.com
Telephone: 07909 004408
Key Account Managers
Our Key Account Managers are based nationwide to support advisers face to face.

Jon Scannell

Jon Scannell
Jon joined Legal & General in 2018 to create, drive and deliver the intermediary strategy to maximise intermediary distribution in the Retirement Income business.
He has a specific focus on building on Legal & General’s commitment to advisers in the Retirement Income sector. Prior to this, he spent 12 years as a Pension drawdown specialist at MetLife UK where he held various senior roles, the last of which was as Sales Director with responsibilities over their UK operation.
Jon has worked for some of the world’s largest Financial Services organisations and has a wealth of Sales and Distribution experience spanning 25 years.
Email: jon.scannell@landg.com
Telephone: 07392 121855

Basil Anderson

Basil Anderson
Basil joined Legal & General in September 2018 from ARAG plc, a legal expenses insurance specialist where he managed the company’s key insurer relationships.
He previously worked for Allianz as a Partnership Development Manager creating new corporate partner relationships with banks, building societies, large retailers and vehicle manufacturers.
Basil works with our key accounts in the South West of England, helping them to grow their business through our range of retirement solutions.
Email: basil.anderson@landg.com
Telephone: 07393 753622

Ian Ferguson DipPFS

Ian Ferguson DipPFS
Ian started at Legal & General in March 2019 and joined us from LV= where he was responsible for distributing their pre and post retirement propositions including fixed term annuities (FTA) to a panel of advisers across the Midlands, including some of the major pension and annuity distributors.
He previously worked at AIG promoting and distributing ‘Guaranteed Drawdown’ to intermediaries in the Midlands area. Ian has attained the Pensions Transfer qualification, AF7.
Ian works with our key accounts in the Midlands, helping them to grow their business through our range of retirement solutions.
Email: ian.ferguson1@landg.com
Phone: 07384 901033

Terry Jordan

Terry Jordan
Terry has worked for Legal & General since 2007 and moved to Retirement Income in late 2013.
Before moving to Retirement Income he worked in our Protection business helping advisers to get the most out of our online servicing system.
Terry works with our key accounts in the South East of England, helping them to grow their business through our range of retirement solutions.
Email: terry.jordan2@landg.com
Telephone: 07739 855520

Tom Carroll

Tom Carroll
Tom started at Legal & General in January 2021 and joined us from Old Mutual, a specialist platform business where he was responsible for distributing their investment proposition to advisers.
Tom previously worked at MetLife, with distribution responsibilities for their pre and post retirement propositions including unit linked guaranteed drawdown and fixed term annuities.
Tom works with our key accounts in the north of England, helping them to grow their business through our range of retirement solutions.
Email: tom.carroll@landg.com
Telephone: 07385 411473
Strategic Partnerships
Our strategic partnerships team works alongside the distribution team and are responsible for wider engagement through dedicated relationships with service providers, networks and professional bodies.

Cecilia Furner

Cecilia Furner
Cecilia joined Legal & General in 2018 and heads up the Strategic Partnerships team. The team is responsible for developing successful strategic relationships within the intermediary market as well as a focus on developing our Annuity Partnership opportunities in the market.
Cecilia’s career stretches over 20 years in financial services, during which time she has held key roles at various providers.
She is a member of the Personal Finance Society and has a postgraduate Diploma in Financial Planning.
Email: cecilia.furner@landg.com
Telephone: 07392 101814

Andy Powell

Andy Powell
Andy started at Legal & General in August 2018 as a Key Account Manager, before moving to the role of Strategic Partnerships Manager in March 2020.
Andy works alongside our Strategic Partnerships Director, managing relationships with our Strategic Partners, and also has responsibility for our relationships with specialist annuity distributors.
He has previously worked at Royal London & LV= with distribution responsibilities for their pre and post retirement propositions to panel of advisers across the Midlands and North West, including some of the major pension and annuity distributors.
Email: andrew.powell@landg.com
Telephone: 07384 798254

Jemma Paterson

Jemma Paterson
Jemma joined Legal & General in April 2020 as a Strategic Relationships Manager managing the relationship with some of our Strategic Partners, including our partnerships with Aegon, Pension Bee, Prudential, ReAssure, Aon and Sun Life Financial of Canada. In addition, Jemma manages the relationship with The Idol who provide our Whole of Market Annuity Panel, Annuity Ready.
Jemma joined from the investment management company, Invesco, where she worked as a Client Relationship Manager in the UK Institutional Team. Jemma has worked in financial services for over 20 years for companies including Equiniti plc, Lloyd’s of London, Fortress Investment Group and The Sumitomo Mitsui Trust Bank.
Email: jemma.paterson@landg.com
Telephone: 07385 367516