Contact our services team and meet your Account Manager
Pension Annuity and fixed term annuities
Sales
Contact your Account Manager.
Annuity quotes and portal support
Telephone: 0345 071 0040
Email: broker.annuityquotes@landg.com
New business or track cases online via Track My Apps
Telephone: 0345 070 2459
Email: annuities.quotes@landg.com
In payment
Telephone: 0345 766 0813
Email: paymentservices@landg.com
Our address: Legal & General Retirement, PO Box 809, Cardiff, CF24 0YL
Lifetime Care Plan
To find out how to quote for our Lifetime Care Plan, visit our step by step guide.
Medical data gathering
For any questions regarding medical data gathering, you can contact Medicals Direct Group (MDG) on:
Phone: 0800 061 2288
Email: icp@medicalsdirectgroup.co.uk
Call them, Monday to Friday, 8.30am – 5pm. MDG may record and monitor calls.
New business
Phone: 0345 070 2459
Email: lcp@landg.com
In payment
Phone: 0345 766 0813
Email: paymentservices@landg.com
Our address: Legal & General Retirement, PO Box 809, Cardiff, CF24 0YL
Call us Monday to Friday, 9am - 5pm.
Call charges will vary. We may record and monitor calls.
If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.
Annuity Partner clients
If your client has a GAR, GMP, GBA or any contract codes with specific benefits you would like to retain in the quotes please contact the below teams:
| Partner | Telephone | Address | |
|---|---|---|---|
| Aegon | 0800 009 3867 |
|
Legal & General Retirement, PO Box 809, Cardiff, CF24 0YL
|
| Aon | 0800 048 2446 | ||
| PensionBee | 0800 048 2446 | ||
| Prudential | 0800 048 3335 | ||
| ReAssure | 0800 008 3034 | ||
| Sun Life Financial of Canada | 0800 316 3062 |
Call us Monday to Friday between 9.00am to 5.00pm.
Call charges will vary. We may record and monitor calls.
If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.
Broker Quotes Specialists
Our Broker Quotes Specialists can help you with your quotes for our guaranteed income products.
Simon Wiggins
Senior Broker Quotes Specialist
Telephone Account Managers
Our Telephone Account Managers can help with everyday queries, see our team below.
Sarah Gauci
Senior Telephone Account Manager
Sarah Gauci
Senior Telephone Account Manager
Sarah has worked in the insurance industry for 19 years and has experience in life insurance, pensions and general insurance.
Sarah offers a bespoke service to her panel of advisers with support and guidance. Sarah likes to understand what is important to her advisers and their clients and then explains how a layered approach may assist in their retirement journey.
Email: sarah.gauci@landg.com
Telephone: 02920 432135
David Price
Telephone Account Manager
David Price
Telephone Account Manager
David has over 10 years’ experience in account management and joined Retirement Income in 2018.
As a Telephone Account Manager, David is building strong relationships with his advisers to help them get the most from our range of retirement solutions.
Email: david1.price@landg.com
Telephone: 02920 432080
Kate Mason
Telephone Account Manager
Kate Mason
Telephone Account Manager
Kate has worked in Retirement Income at Legal & General for 17 years.
During this time she has been involved with some major changes including simplification, RDR and pension freedoms.
In her role as a Telephone Account Manager, she helps support advisers and clients on their retirement journey.
You can reach Kate, Monday to Thursday.
Email: kate.mason@landg.com
Telephone: 02920 432662
Ben Evans
Telephone Account Manager
Ben Evans
Telephone Account Manager
Ben has worked for Retirement Income for six years.
As a Telephone Account Manager he'll be working with advisers to demonstrate where our retirement income solutions can fit and how they can be used to suit a variety of client needs.
Email: benjamin.evans@landg.com
Telephone: 02920 355395
James Howson
Telephone Account Manager
James Howson
Telephone Account Manager
James has worked in financial services since 2018, specialising mainly in retirement income and investments. He joined the Telephone Account Management team in February 2022.
He is currently working towards completing his Financial Planning Diploma with the CII and has also completed qualifications with CISI.
Coming from a customer service and sales background, he understands the importance of building strong business relationships and ensuring that advisers feel as though they are in safe hands.
Email: james.howson@landg.com
Telephone: 02920 432659
Daniel James
Telephone Account Manager
Daniel James
Telephone Account Manager
Dan has worked in Retirement Income at Legal & General for five years.
He joined the Telephone Account Management team in February 2022.
His aim as an Account Manager is to build strong and lasting relationships with advisers to ensure they get the most out of Legal & General's retirement solutions.
Email: daniel.james@landg.com
Telephone: 02920 432230
Jenna Miles
Senior Sales Support
Jenna Miles
Senior Sales Support
Jenna has worked for Legal & General for 19 years. She previously worked in our endowments and pensions departments, before moving across to Retirement Income in 2009.
She provides sales support to our account managers, customers and distributors. She is the ‘go-to’ person if you require any help with adviser portals.
Email: jenna.miles@landg.com
Telephone: 02920 355160
Kieran Campbell
Telephone Sales Manager
Kieran Campbell
Telephone Sales Manager
Kieran has worked in the financial services industry for over 20 years. He has been with Legal & General since 2014. He moved to Retirement Income in 2018, having previously worked for our insurance business.
Kieran leads our Telephone Account Managers and the Broker Quote Specialist Teams who are based in Cardiff
Email: kieran.campbell@landg.com
Telephone: 07909 004408
Key Account Managers
Our Key Account Managers are based nationwide to support advisers face to face.
Basil Anderson
Key Account Manager - South West
Basil Anderson
Key Account Manager - South West
Basil joined Legal & General in September 2018 from ARAG plc, a legal expenses insurance specialist where he managed the company’s key insurer relationships.
He previously worked for Allianz as a Partnership Development Manager creating new corporate partner relationships with banks, building societies, large retailers and vehicle manufacturers.
Basil works with our key accounts in the South West of England, helping them to grow their business through our range of retirement solutions.
Email: basil.anderson@landg.com
Telephone: 07393 753622
Ian Ferguson DipPFS
Key Account Manager - Midlands, East of England and Home Counties
Ian Ferguson DipPFS
Key Account Manager - Midlands, East of England and Home Counties
Ian started at Legal & General in March 2019 and joined us from LV= where he was responsible for distributing their pre and post retirement propositions including fixed term annuities (FTA) to a panel of advisers across the Midlands, including some of the major pension and annuity distributors.
He previously worked at AIG promoting and distributing ‘Guaranteed Drawdown’ to intermediaries in the Midlands area. Ian has attained the Pensions Transfer qualification, AF7.
Ian works with our key accounts in the Midlands, East of England and home counties, helping them to grow their business through our range of retirement solutions.
Email: ian.ferguson1@landg.com
Phone: 07384 901033
Tom Carroll
Key Account Manager - North, Scotland and Northern Ireland
Tom Carroll
Key Account Manager - North, Scotland and Northern Ireland
Tom started at Legal & General in January 2021 and joined us from Old Mutual, a specialist platform business where he was responsible for distributing their investment proposition to advisers.
Tom previously worked at MetLife, with distribution responsibilities for their pre and post retirement propositions including unit linked guaranteed drawdown and fixed term annuities.
Tom works with our key accounts in the north of England, Scotland and Nortern Ireland helping them to grow their business through our range of retirement solutions.
Email: tom.carroll@landg.com
Telephone: 07385 411473
Cecilia Furner
Interim Distribution Director
Cecilia Furner
Interim Distribution Director
As Interim Distribution Director Cecilia has a specific focus to deliver and drive the intermediary strategy for the business to maximise distribution in the Retirement Income business.
Cecilia joined Legal & General in 2018 as Head of Strategic Partnerships. The team is responsible for developing successful strategic relationships within the intermediary market as well as a focus on developing our Annuity Partnership opportunities in the market.
Cecilia’s career stretches over 20 years in financial services, during which time she has held key roles at various providers.
She is a member of the Personal Finance Society and has a postgraduate Diploma in Financial Planning.
Email: cecilia.furner@landg.com
Telephone: 07392 101814
Strategic Partnerships
Our strategic partnerships team works alongside the distribution team and are responsible for wider engagement through dedicated relationships with service providers, networks and professional bodies.
Andy Powell
Strategic Partnerships Manager
Andy Powell
Strategic Partnerships Manager
Andy started at Legal & General in August 2018 as a Key Account Manager, before moving to the role of Strategic Partnerships Manager in March 2020.
Andy works alongside our Strategic Partnerships Director, managing relationships with our Strategic Partners, and also has responsibility for our relationships with specialist annuity distributors.
He has previously worked at Royal London & LV= with distribution responsibilities for their pre and post retirement propositions to panel of advisers across the Midlands and North West, including some of the major pension and annuity distributors.
Email: andrew.powell@landg.com
Telephone: 07384 798254