Offer validity period

Q: My client’s application is due to be submitted on or after 2 February. Will this extension apply?

Yes, if a new application is submitted to us after 6pm on 2 February, they'll benefit from an offer validity period of 90 days.

Q: My client’s offer is due to expire on 1 February. Will this extension apply?

No, if we have already issued an Offer to your client then the existing offer validity period of 50 days will apply. In the event of a re-offer, this will include the 90 day validity period and will be on the prevailing interest rate.

Q: My client’s application is currently in pipeline and an Offer has already been issued. Will this extension apply?

No, if we have already issued an Offer to your client then the existing offer validity period of 50 days will apply. In the event of a re-offer, this will include the 90 day validity period and will be on the prevailing interest rate.

Q: My client’s application is currently in pipeline and an Offer has not yet been issued. Will this extension apply?

Any cases that are currently in pipeline will benefit from an offer validity period of 90 days at Offer stage.

Q: Why is the offer validity extension being introduced on a pilot basis?

By initially rolling this out on a pilot basis, this will allow us to measure the success of offering an extended offer validity period, and if successful we may continue on a longer term basis. In the event that this pilot is not continued at any point, we'll provide sufficient notice and information regarding the impact upon pipeline cases.

Q: My client’s application is currently in pipeline on a previously withdrawn product (e.g. Blue). Will they benefit from this offer extension?

No, any cases that are currently in pipeline on a previously withdrawn product will receive the existing offer validity period of 50 days.

We're extending our offer validity period from 50 to 90 days for an initial trial period.

Sometimes, delays outside your client's control are unavoidable. For new purchases in particular, the process can take longer to complete.

We’ve listened to your feedback. That’s why, from 6pm on 2 February we've decided to trial an extension of our offer validity period to give you and your client peace of mind.

Offer validity period

FAQs

My client’s application is due to be submitted on or after 2 February. Will this extension apply?

My client’s offer is due to expire on 1 February. Will this extension apply?

My client’s application is currently in pipeline and an Offer has already been issued. Will this extension apply?

My client’s application is currently in pipeline and an Offer has not yet been issued. Will this extension apply?

Why is the offer validity extension being introduced on a pilot basis?

My client’s application is currently in pipeline on a previously withdrawn product (e.g. Blue). Will they benefit from this offer extension?

Multi-Pet Discount Terms and Conditions