Important updates

15 May 2023

Following communications to holders of Legal & General matured cash investments over recent months, we confirm these investments were closed on
15 May 2023.

If we have all the information required to return your money, we will have paid the value of your investment to your nominated bank account – please check your latest bank statement.

If we are still awaiting information from you, we will continue to hold your money in a non-interest-bearing cash account until you have sent us what we need – please check our last communication for more details.

If you hold one or more of these investments and have not received any communications from us about the closure, please contact us as soon as possible.

January 2023:

If your investment(s) is affected by these changes, we will send you an information pack over the coming weeks that gives you advance notice of your investment closing. We will explain your options and what to do next.

What is happening?

You may recall our communications over the last two years. We informed you:

  • of our decision to sell our personal investing business to Financial Administration Services Limited (Fidelity), resulting in the completion of the transfer of most of our customers’ investments to Fidelity in December 2021;
  • that continuing to hold your investment with us is not a long-term option; and
  • that we may have to limit our services for your investment and the investments of other remaining customers.

Over the coming weeks, you will receive an important information pack in the post, notifying you of our intention to close your investment, and importantly, your options for the future of your investment.

Who is affected?

If you invested with us before 2022 and continue to hold one or more of the investments listed below, we will be sending you an important information pack in the post over the coming weeks.

Please read the information in the pack carefully, as it gives you advance notice, required under the terms of your investment, that we, Legal & General (Portfolio Management Services) Limited, intends to close your investment and where possible, return your money to you. Importantly, our covering letter may ask you for additional information, such as your current bank details, so that we can return your money directly to your nominated bank account.

The investments affected and the relevant Redemption Dates that apply for each investment are:

  • Matured Fixed Term Deposit Investment. Key Date: 15 May 2023 (the Redemption Date).
  • Matured Fixed Term Investment. Key Date: 15 May 2023 (the Redemption Date).
  • Matured Fixed Term Deposit ISA. Key Date: 15 May 2023 (the Redemption Date).
  • Matured Fixed Term Investment ISA. Key Date: 15 May 2023 (the Redemption Date).
  • Cash ISA (Barclays). Key Date: 12 June 2023 (the Redemption Date).

Important note: We are aware of the current postal disruptions, so if you have not received an information pack from us in the post about these changes by mid-March 2023, please contact us.

Importantly, if you are unclear about what you should do about the future of your investment(s), we recommend that you speak to an independent financial adviser.

You can find a full list of authorised financial advisers in your area at

Important documents

Lady on a sofa looking at a laptop

Get in touch

If you have any questions about these
changes, please call our telephone helpline on:

UK calls:

0370 998 0010

International calls:

+44 (0) 2920 276 998

Open Monday – Friday 9am – 5pm. Call charges will vary. We will record and monitor calls.

Please have your information pack and your client number to hand when you call.

Please note this helpline is for questions about the closure of investments only. If you have any other questions, please contact the customer services team in the usual way (see contact details shown on your previous correspondence or contact us

Alternatively, you can email us with any questions at

Risk warning

Please remember the value of your investment and any income from it may fall as well as rise and is not guaranteed. You may get back less than you invest. Tax rules may change in the future. Tax benefits depend on your individual circumstances.