Find the right help

Choose from the drop-down menus below to find full contact details and support information.

Select a reason

For customers who invested from 2022

For customers who invested from 2022

How do I open an ISA?
General enquiry
I want to make a complaint

Making a complaint

We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.

After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.

You can contact us in the usual way, including by phone, letter or email. Relevant information should be in letters and documents you’ve received.

If it's not our ISA product you are complaining about, please go to our main making a complaint contact page.

Protection and compensation

Protection and compensation

Investments in Legal & General funds and our fund management service have protections under the Financial Services Compensation Scheme (FSCS). This means that you could be entitled to compensation if we're unable to meet our financial obligations to you when you invest your money with us.

In the unlikely event that we became insolvent or default, your money invested with us would be covered by the FSCS up to a limit of £85,000. For more information, please visit the FSCS site: www.fscs.org.uk.

I’d like information about my rights in the privacy policy

For customers who invested before 2022

For customers who invested before 2022

General enquiry

You can contact us using this form.

Or

You can call us on:

UK: 03700 500 955

Overseas: + 44 1737 370 370

9am to 5pm, Monday to Friday.

Or

You can write to us here: 

Legal & General Investments,

PO Box 6080,

Wolverhampton,

WV1 9RB.

 

Please note that unfortunately we cannot accept buying, selling and other instructions about your account or your investments given to us by any other route – for instance, over email or through our social media channels (such as Twitter or our Facebook group). The security of your savings is vital and so we have to make sure that any instruction relating to your account is genuine.

Bereavement support

We understand this is a difficult time. Our teams are here to help you every step of the way.

For ISAs, JISAs and unit trusts

UK: 0370 050 0955
Overseas: +44 (0)1737 370370 (select option: ISAs and unit trusts)

Open Monday - Friday 9am-5pm. Call charges will vary. We will record and monitor calls.

Legal & General Investments,
PO Box 6080,
Wolverhampton,
WV1 9RB.

Or let us know using our online form here

When you contact us, it would be helpful to have to hand the following information:

Death certificate (if we can verify this over the phone you may not need to send it to us)

Name, address and date of birth of the person who has died.

Account number (if known).

We are here for you at this difficult time. You can find more support on our bereavement support page here

Change your address

Send us details of your new address details using this form. 

Update your bank details

Send us details of your new bank details using this form

Covid-19 information

The health, safety and wellbeing of our customers and our employees is important to us. The spread of COVID-19 (coronavirus) has created a great deal of uncertainty and disruption for everyone.

Our offices are now open and most of our service centre operators are now working from the safety of their homes. This has allows us to continue providing the best possible service to you and minimise wait times.

 

Important customer notices

L&G announces sale of a back-book of retail investment products to Fidelity International. Find out more.

Scam warning: We’re aware that there has been an increase in the number of fraudulent scams. Find out more about the current scams

 

Vulnerable customers' support team

If you are bereaved, living with a disability or a medical condition that might be making managing finances difficult we have a team trained to offer support. They can be reached on:

UK: 0370 060 0063 

Lines are open 09:00-17:00 Monday to Friday.
We may record and monitor calls. Call charges may vary.

 

Manage your account changes online

My Account

The easy way to view and manage Legal & General products.

  • View your policies
  • Update your details
  • Access policy documents
  • Get in touch securely
my account contact us
Question mark in magnifying glass

Not found the right information?

Visit our contact us homepage to find the area of support you’re searching for.