Retirement Income
I'd like to get a quote
Get a quote

Retirement income calculator
Before you get a quote, why not see what your potential retirement income could be?
Simply enter your age and pension savings into our income calculator and we'll give you an estimated retirement income.
You'll also see a breakdown of the different ways you can take your pension and a representation of how much each option could give you.

Phone
To get a new quote, please call us on:
0800 048 2446
(select option 2)
We're open 9am - 5pm, Monday to Friday.
Calls may be recorded and monitored.
I have a general enquiry
How to get in touch

Make sure you don't include any personal, financial or banking information as email is not a secure method of communication.

Phone
If you have any questions or would like to get a new quote, please call us on:
0800 048 2446
(select option 3)
We're open 9am - 5pm, Monday to Friday.
Calls may be recorded and monitored.
I have a question about my pension income/payments/annuity
How to get in touch
We continue to prioritise queries relating to bereavements, setting up spouse pensions and change of details. All our lines are open although we may occasionally change our opening times so our team can complete other critical services.
If you wish to email us about a product other than retirement, please visit our existing customers page.

Online
To notify us of a change of address, change of bank details, a bereavements or to send us documents, you can use our Digital Post Office or online change request forms.

paymentservices@landg.com
Email is not a secure method of communication. Please do not send any personal, financial or banking information.

Phone
0345 766 0813
We're open 9am - 5pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.

My Account
The easy way to view and manage Legal & General products.
I want to make a complaint
Making a complaint
We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.
After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.
You can contact us in the usual way, including by phone, letter or email. Relevant information should be in letters and documents you’ve received.
If it's not a retirement income product you are complaining about, please go to our main making a complaint contact page.

Annuities.Complaints@landg.com
Please put your contact number in your email, so we can call you about your complaint.
Make sure you don't include any personal, financial or banking information as email is not a secure method of communication.

Phone
0370 050 2616
We're open 9am - 5pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.

Post
You can write to us at:
Legal & General Retirement,
PO Box 809,
Cardiff,
CF24 0YL
The Financial Ombudsman Service
If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review.
The Financial Ombudsman Service may only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
How to contact the Financial Ombudsman Service
- Visit their website: financial-ombudsman.org.uk
- Fill in the Financial Ombudsman online complaint form
- Or use the contact details below:

Phone
0800 023 4567
or
0300 123 9123

Post
Please address your letter to:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Our principles
To support our commitment to achieving an excellent customer experience you can expect us to meet these principles when dealing with your complaint:
- We’ll treat you as an individual and with consideration.
- We’ll empathise with your concerns and respond quickly.
- We know your time is valuable, so we won’t waste it.
- The person you speak to will be able to help with your complaint.
- We give our people the support they need to do their job to resolve your complaint and if they can’t resolve it, they’ll take ownership and find someone who can.
- We’ll do everything we can do to resolve your complaint.
- We want to be fair to all our customers, and if we can’t resolve your complaint we’ll tell you why and tell you what other options you have.
- We want you to tell us what you think.
- We’ll aim to learn from what you tell us and take action to put things right.
I’d like information about my rights in the privacy policy
Privacy Policy
Please read our privacy policy.
You may want to read our Pension Risk Transfer privacy policy. A Pension Risk Transfer is an old pension scheme you may have been previously a member of due to historic employment.
I would like accessibility support
How we can help
We want to provide you with a service that suits your needs; if you have a disability or long-term health condition we have services available to make sure you get information your preferred way.
For our annuity products we can provide the following:
- Vision support
- Large print
- Braille
- Audio CD communications

Please put your name, product details and format you'd like us to send in your email.
Make sure you don't include any personal, financial or banking information as email is not a secure method of communication.

Text relay
(18001) 0345 766 0813
We're open 9am - 5pm, Monday to Friday.
The relay assistants are bound by confidentiality and any details you share with them are secure and protected.

Phone
0345 766 0813
We're open 9am - 5pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.

Post
You can write to us at:
Legal & General Retirement,
PO Box 809,
Cardiff,
CF24 0YL
Retirement Advice Service
I want to request a call back
I want to make a complaint
I want to make a complaint

Please include your phone number, so we can call you about your email Monday to Friday between 9.30am to 6pm.
Make sure you don't include any personal, financial or banking information as email is not a secure method of communication.

Phone
0121 221 2769
We're open 8:30am - 8pm, Monday to Friday.
Saturday 9am to 1pm.
Calls may be recorded and monitored.
Call charges will vary.

Post
You can write to us at:
Legal & General Financial Advice Ltd
Complaints
PO Box 17225
Solihull
B91 9US
I’d like information about my rights in the privacy policy
Privacy Policy
Please read our privacy policy.
You may want to read our Pension Risk Transfer privacy policy. A Pension Risk Transfer is an old pension scheme you may have been previously a member of due to historic employment.
Workplace Pensions
I have a general enquiry
How to get in touch
You can log in to My Account to update your details, check your contributions and find the answer you need on the Virtual Assist tool.

employerdedicatedteam@landg.com
Make sure you don't include any personal, financial or banking information as email is not a secure method of communication..

Phone
0345 070 8686
We're open 8.30am - 7pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.
Please be aware we cannot provide financial advice over the phone.

Post
You can write to us at:
Workplace DC Pensions
Legal & General
Four Central Square
Cardiff
CF10 1FS
I'm an employer and need some help
If you're an employer, can you access all the information on our general dedicated employer site.
I would like to enrol
Guide to automatic enrolment
Millions of workers in the UK have been automatically enrolled into a workplace pension.
Please read our Automatic enrolment employee guide PDFsize: 271KB
I’d like information about my rights in the privacy policy
Privacy Policy
Please read our privacy policy.
You may want to read our Pension Risk Transfer privacy policy. A Pension Risk Transfer is an old pension scheme you may have been previously a member of due to historic employment.
I want to make a complaint

Please put your contact number in your email, so we can call you about your complaint.
Make sure you don't include any personal, financial or banking information as email is not a secure method of communication.

Phone
0345 070 8686
We're open 8.30am - 7pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.

Post
You can write to us at:
DC Workplace Pensions
Legal & General
Four Central Square
Cardiff
CF10 1FS
Self-Invested Personal Pension or Personal Pension
I'd like to open a pension
How to open a pension

Online
Our Personal Pension is a digital application, which you can apply for now.

Phone
0345 678 0020
We're open 9am - 5pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.
I have a general enquiry
How to get in touch

My Account
The best way to contact us is to send us a secure message.

If you have a Workplace pension please email :
employerdedicatedteam@landg.com
Make sure you don't include any personal, financial or banking information as email is not a secure method of communication.

Phone
0345 678 0020
We're open 9am - 5pm, Monday to Friday.
If you have a workplace pension,
please call
0345 070 8686
We're open 9am - 5pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.
I’d like information about my rights in the privacy policy
Privacy Policy
Please read our privacy policy.
You may want to read our Pension Risk Transfer privacy policy. A Pension Risk Transfer is an old pension scheme you may have been previously a member of due to historic employment.
I want to make a complaint
Making a complaint
We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.
After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.
You can contact us in the usual way, including by phone, letter or email. Relevant information should be in letters and documents you’ve received.
If it's not a retirement income product you are complaining about, please go to our main making a complaint contact page.

Please put your contact number in your email, so we can call you about your complaint.
Make sure you don't include any personal, financial or banking information as email is not a secure method of communication.

Phone
0345 678 0020
We're open 9am - 5pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.

Post
You can write to us at:
Personal Investing
Four Central Square
Cardiff
CF10 1FS
Lifetime Care Plan
I have a question about my quote or application
How to get in touch

When sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.

Phone
0345 070 2459
We're open 9am - 5pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.

Post
You can write to us at:
Legal & General Retirement
PO Box 809
Cardiff
CF24 0YL
I have a question about my policy
How to get in touch

When sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.

Phone
0345 766 0813
We're open 9am - 5pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.

Post
You can write to us at:
Payments Services
Legal & General Retirement
PO Box 809
Cardiff
CF24 0YL
I’d like information about my rights in the privacy policy
Privacy Policy
Please read our privacy policy.
You may want to read our Pension Risk Transfer privacy policy. A Pension Risk Transfer is an old pension scheme you may have been previously a member of due to historic employment.
I want to make a complaint
Making a complaint
We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.
After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.
You can contact us in the usual way, including by phone, letter or email. Relevant information should be in letters and documents you’ve received.
If it's not a retirement income product you are complaining about, please go to our main making a complaint contact page.

Annuities.Complaints@landg.com
Please put your contact number in your email, so we can call you about your complaint.
Make sure you don't include any personal, financial or banking information as email is not a secure method of communication.

Phone
0370 050 2616
We're open 9am - 5pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.

Post
You can write to us at:
Legal & General Retirement,
PO Box 809,
Cardiff,
CF24 0YL
The Financial Ombudsman Service
If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review.
The Financial Ombudsman Service may only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
How to contact the Financial Ombudsman Service
- Visit their website: financial-ombudsman.org.uk
- Fill in the Financial Ombudsman online complaint form
- Or use the contact details below:

Phone
0800 023 4567
or
0300 123 9123

Post
Please address your letter to:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Our principles
To support our commitment to achieving an excellent customer experience you can expect us to meet these principles when dealing with your complaint:
- We’ll treat you as an individual and with consideration.
- We’ll empathise with your concerns and respond quickly.
- We know your time is valuable, so we won’t waste it.
- The person you speak to will be able to help with your complaint.
- We give our people the support they need to do their job to resolve your complaint and if they can’t resolve it, they’ll take ownership and find someone who can.
- We’ll do everything we can do to resolve your complaint.
- We want to be fair to all our customers, and if we can’t resolve your complaint we’ll tell you why and tell you what other options you have.
- We want you to tell us what you think.
- We’ll aim to learn from what you tell us and take action to put things right.
My Account
The easy way to view and manage Legal & General products.
Bereavement
We’ll guide you through the steps you need to take when someone passes away and make the process as simple as possible.