If you were to miss or cancel a payment, you’ll remain covered by your policy for 60 days from the date of your first missed premium (this is the day your Direct Debit would have been collected).
If you restart your regular payments and pay your missing premiums within your 60 day time period, there will be no change to your cover or usual premiums. We won’t ask you any health or lifestyle questions, and there’s nothing else you need to do.
If a claim is being made within 60 days of the first missed premium, we’ll assess and pay any valid claim in line with your policy’s terms and conditions, minus any outstanding premiums owed on the policy.
Alternatively, If you are concerned about money right now you may be able to take a Payment Holiday* provided you’ve only missed one premium payment. A Payment Holiday lets you take a three month break from paying your monthly premiums. You’ll remain covered by your policy, subject to your policy terms and conditions – giving you some breathing space.
To apply for a Payment Holiday you can contact us on 0370 010 4080**. We will reinstate your Direct Debit; however we won’t take a payment until the end of the Payment Holiday.
We’ll collect the three months premium due when your payment holiday ends. Your regular monthly premiums will automatically restart at the end of the three months. We’ll collect the amount owed around the same time as your next monthly premium. This may show as one payment or two separate payments within a few days of each other, on your bank statements. If you prefer, you can contact us at least 16 days in advance and pay the three months’ premiums using your credit or debit card.
*Eligibility Criteria Apply
** Call charges may vary. For your protection we may record and monitor calls.