Existing Customers

Visit our Home Insurance Hub for everything you need for making a claim, managing your account, getting in touch and more.

We're committed to giving excellent customer care, but we're aware that occasionally mistakes happen. If you feel we're not providing the level of service you expected, we'll try to resolve the problem as quickly as possible.

Find our latest COVID-19 updates and find out how to make a claim.

Find out how to make a claim on your existing policy or review our FAQs.

Need to make a claim on your existing policy?

Do you need help with your documents, updating your details or cancelling a policy? Use our online form or call us to get in touch.

A place to access information and your home insurance documents. 

For policies starting with DU ESS or DU XRA go to MyInsurance. 

For policies starting with DU HHS go to My Account.