Claims experiences

We’re here to pay Over 50s Life Insurance claims as quickly as possible. 100% of claims are paid.

Our dedicated Over 50s Life Insurance claims team will be there to help your family with a straightforward claims process. Making a claim is simple and our staff will do everything they can to make sure the process is stress-free.

We understand it can be distressing to make a claim. All of our experienced claims assessors are Samaritans trained and will be there to talk to your loved ones and take the pressure off during this difficult time.

Take a look at what some of our Over 50s Life Insurance claimants have said about their own experiences.

Find out more information on How to make a claim.

“You made a very sad and difficult time in our lives a bit more bearable as you dealt with everything professionally and compassionately”

Grandmother helping a granddaughter to light a candle
A mother holding her son

“The people I spoke to were very lovely, I probably wasn’t making much sense.  Losing my husband has been a nightmare, couldn’t believe how easy you made it.”

“Thank you for dealing with our claim sensitively and promptly, which has made things easier at a difficult time”

An older woman working on a laptop alongside her daughter
consumer - over 50s - IMAGE - family group

“At this difficult time. It was a great relief to be able to sort it all out quickly. Thank you”

“I have forgotten the name of the lady that dealt with me, but you will know from my name if I could give a mark of 11 I would do. From the first the total phone call took 6 and half mins.  She was brilliant and a credit to your company”

consumer - over 50s - IMAGE - grandad and grandson
consumer - over 50s - IMAGE - Grandma and grandson

“... everything was so straight forward, which was good, at such a very difficult time.”