Make a Pet Insurance Claim / Policy Documents

Our pet policies are no longer sold or administered.

In January 2020, Legal & General Insurance Limited (renamed Fairmead Insurance Limited) was acquired by Allianz Holdings plc. Allianz Holdings plc also own the Liverpool Victoria General Insurance Group (LV=).

As a result we no longer offer Pet Insurance policies.

Legal & General Pet Insurance policies have now been re-branded as LV= Pet Insurance (underwritten by Allianz Insurance plc).

From 10th October 2022, LV= will assess all claims.

If you’re an existing customer and would like to make a claim, or find out more about your policy, please see the contact methods below and we’ll be happy to help.

How do I make a claim?

If you’re faced with unexpected vet bills (or any of the other situations where cover is provided) you need to know any claims you make on your policy will be assessed quickly and effectively.

LV= will assess all claims. 

  • Just download the claim form, (
  • Follow the instructions & return it to 

If you have any queries call their specialist team. Details of how to get in touch, can be found below. 

Call our specialist team on

0330 1009 831

Call charges will vary

LV= Service Opening Hours:

Monday to Friday: 08:00 to 20:00
Saturday: 09:00 to 14:00
Sunday: Closed
Bank Holidays: 09:00 to 17:00

Calls may be recorded and monitored 

About your policy

If you're an existing customer and would like to obtain copies of your supporting policy documents, or for more information including the product features and the limitations and exclusions that apply, please contact LV='s Customer Service team on 0330 1009 712.

Lines are open 9am to 5pm Monday to Friday.
Call charges will vary.
Calls may be monitored and recorded.