“Incredibly good service delivered with compassion & empathy. The death of our mother was at the end of a rapid decline in her dementia and, due to covid, we were unable to visit her so it was a very difficult time. Being able to deal with her life policy on the phone with minimal fuss and bureaucracy was a massive help to us. Thank you for this.”
“The warm welcoming human voice, ease of conversation and compassion when asking vital probing questions about my husbands death, all made me feel comfortable in the knowledge I was being really listened to. No other calls I had to make matched this service and prompt handling of my husbands affairs. Well done to the staff member who took my call.”
“My husband had an over 50s life insurance plan with Legal &General. Unfortunately, my husband died in November. When I contacted Legal & General the staff were extremely supportive, knowledgeable and professional.”
“The claim was dealt with quickly and easily. I spoke with a claims handler who was easy to talk to and made everything so simple. It was in my bank within days.”
“The call handler was very compassionate in speaking to me at a very difficult time. The whole process was very straightforward.”
