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Important customer notice
For customers who opened accounts before 2022
The transfer of the administration of our personal investing business to Fidelity is complete. Find out more
Please be aware, as a result of the transfer of our personal investing business to Fidelity, we have limited some of our services for customers:
- We are no longer accepting new customer applications for ISAs, Junior ISA or Investment Accounts.
- You can no longer set up a new Direct Debit.
- You can no longer register for My Account.
If you’re an existing customer with an ISA, Junior ISA and/or Investment Account (also called Unit Trust), and your investment is remaining with us at this time, your terms and conditions changed on 6 April 2022. We no longer accept new payments into any existing ISA or Junior ISA investments. However, Investment Account holders can continue to top-up their investments. If you are impacted by this change, we have written to you with full details. You can view a copy of the updated terms and conditions here.
If you already manage your investment(s) through My Account, you can continue to do this by logging in as usual. Otherwise please contact us on 0370 998 0010 from the UK, or +44 (0) 2920 276 998 for international calls.*
*Open Monday to Friday 9am to 5pm. For international calls, call charges will vary. We will record and monitor calls.
Please remember the value of your investment and any income from it may fall as well as rise and is not guaranteed. You may get back less than you invest. Tax rules may change in the future and their tax advantages depend on your individual circumstances.