Contact the Protection team
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Virtual Assistant
You may be able to get an instant answer with our Virtual Assistant.
To launch click the 'Help' button at the bottom right of the Adviser Centre and Agent Hub.
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Service & Technical Teams
Your usual Protection Services team can be reached on the usual number to help with your service queries.
For help with other service enquiries or ordering sales material, please contact your usual Legal & General Service Team.
Protection Telephone Number Email Address/ Fax Customer Application Support Team
Here to help with any protection applications that are in progress or have not yet started
0345 270 7010
Monday to Friday
9am-6pmProtectionnewbusiness@landg.com Customer Services Team
Here to help with protection applications already in force0370 010 4080
Monday to Friday
9am-6pmprotection.customerenquiries@landg.com IT Technical Team
Here to help with any IT issues, such as error messages or problems with secure email
0345 076 3009
Monday to Friday
9am-5pmTelephone Business Development Managers
Contact your dedicated Telephone Business Development Manager to discuss sales or technical queries on protection products
Please note we cannot provide Case updates or service queries
0345 273 0010 option 1
Monday to Friday
9am-5pmDon’t know your TBDM? Find out here
Adviser Registrations Team
Here to help advisers who cannot log in or need assistance to register for our online systems
Please note we cannot provide agency numbers
0370 050 0274
Monday to Friday
9am-5pmFor agency queries please email
Agency.enquiries@landg.comPriority Protection Team
Here to provide help with High Net Worth Cases
0370 010 4080
Monday to Friday
9am-6pmpriority.protection@landg.com Get advice regarding Trusts
Address
Legal & General Assurance Society Limited
Knox Court
2 Fitzalan Road
Cardiff
CF24 0TLWhen sending us emails or Fax you should not include any personal, financial or banking details, as these methods are not secure ways of supplying information.
Call charges may vary. We may record and monitor calls.
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Underwriting & Claims
Our teams are here to help, be that a pre-sales enquiry or being on hand to help your client or their families through the claims process with professionalism and compassion.
Underwriting & Claims Phone Number Email Pre Sale Underwriting 0370 333 3699
Open 9.00am to 5.00pm Monday to Fridaymutal@landg.com Telemedical Interviewing (TMI)
(Client number only)0800 197 3374
Open 9.00am to 6.00pm Monday to FridayClaims Contact Details Phone Number Email Address Critical Illness Claims 0800 068 0789
(for customers)01273 374 414
(for advisers or solicitors acting on behalf of a client)Open 9.00am to 5.30pm Monday to Friday
health.claims@landg.com Legal & General Assurance Society Limited
Claims Department
City Park
The Droveway
Hove
BN3 7PYIncome Protection (IPB),
Mortgage Payment Insurance (MPI) and
Waiver of Premium Claims0800 027 9830
Open 9.00am to 5.30pm Monday to FridayLegal & General Assurance Society Limited
Claims Department
City Park
The Droveway
Hove
BN3 7PYLife Cover and Terminal Illness Claims 0800 137 101
(for customers)01273 374 665
(for advisers or solicitors acting on behalf of a client)Open 9.00am to 5.30pm Monday to Friday
life.claims@landg.com Legal & General Assurance Society Limited
Claims Department
City Park
The Droveway
Hove
BN3 7PYWhen sending us emails or Fax you should not include any personal, financial or banking details, as these methods are not secure ways of supplying information.
Call charges may vary. We may record and monitor calls.
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Live Chat
Access to our Live Chat function is available via OLP Connect
Our new and existing business support teams are available to help with any queries regarding protection policies.
Live chat is available:
Monday – Friday: 09:00 - 18:00.
Saturday: 09:00 - 13:00.
Protecting personal data
We are committed to protecting both your information and your customer’s data. Our best practice guide gives you some hints and tips about how to manage passwords and your access. View guide