Important information for advisers
Get the latest regulatory updates and product and service information, relevant to your business.
Product Governance, Fair Value (PS21/5) and Consumer Duty
Legal and General is committed to providing products that meet our customers' needs and offer fair value. We have built a customer centric approach to product development with robust governance processes to ensure we meet customer needs and regulatory requirements as a manufacturer of insurance products.
As part of your own fair value assessment, if you have any changes to your fees and charges, we want to make it easy for you to inform us, so here are three options.
November 2021 Product governance regulation update
PS 21/5 introduces, amongst other things, a number of FCA Rules (and Guidance) which seeks to clarify and enhance the governance connected to the VFM assessment currently undertaken by insurance firms and distributors.
August 2023 help with using our webchat service
A one-pager about our webchat offering to help you get the most out of the service.
July 2023 We’re closing our agency phone line for team
Our agency phone line (0370 900 5010) will close for four weeks, from Monday 17 July 2023.
May 2022 Live chat function for clients
A new live chat function has been added to your clients’ My Account service, so they can contact us directly with any questions or queries.
March 2022 New electronic Declaration of Health
You can now put your clients on risk sooner with our new digital Declaration of Health form for new business. Complete the form on behalf of your customer quickly and easily in OLP Connect.
March 2021 Providing an immediate view on likely acceptance
We’ve made improvements to the way we communicate decisions to you on applications where the customer may already have an existing policy with us.
March 2021 Get underwriting information for even more conditions
We’ve developed our online pre-sales underwriting tool to give you more visibility.
January 2021 Live chat available on Saturdays
Our live webchat service is now available on Saturdays from 9am-1pm.
June 2022 Cyber Security Guidance
Whether you store or process Legal & General data or not, it is important that you follow basic cyber security controls in order to protect your business from key risks and threats such as ransomware and data leakage. The attached document is designed to help you think about security and apply the most appropriate controls for your own organisation.
Get in touch
Contact our protection sales team if you need further information about our products, or support with your business.
0345 273 0010
Open Monday to Friday 9am-5pm
We may record and monitor calls. Call charges will vary.