Claim payments made in 2023

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Group life insurance

Total paid - £249.4m

Average claim payout - £181,104

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Group income protection

Total paid - £73.7m

Average claim payout - £21,840

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Group critical illness

Total paid - £26.2m

Average claim payout - £90,195

Supporting better health and wellbeing in 2023

Our ‘Be Well. Get Better. Be Supported’ framework provides a comprehensive health and wellbeing support package for both the everyday and the moments that matter the most. Helping employers and their employees through whatever life brings. Take a look at how we’ve supported employees the last year.

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The Legal & General difference

Colleagues from across the Group Protection and individual retail business provide a personal view on the service they provide and talk about their role in providing the ‘Legal & General difference’, when it comes to helping employees that become long term absent from work due to illness or injury.

The support we provide

Sarah - Legal & General Group income protection claimant video

Meet Sarah

Sarah is one of our Group income protection claimants. Sarah was a Clinical Researcher, planning and running large scale clinical trials for a wide range of medical conditions, including Cancer. She held a high-level, high-pressure job for many years. Sarah kindly agreed to talk to us about the events that happened in her life that contributed to her becoming absent from work and how the support from Legal & General helped.

Meet Emma

Emma shares her experience of the care and support she recieved from                      Legal & General, through her employer having a group income protection policy with us.

Emma was diagnosed with Diabetic Retinopaphy, which severely affected her eyesight.

As a result, Emma suffered from recurring haemorrhages in both eyes, had to undergo two surgeries and became long term absent from work.

How we support our customers – Meet Emma video

How our employees make a difference

Legal & General and Me - Meet Emma (Video 2) video

Meet Nuriye

Nuriye’s experience from her time as a Group Income Protection Claims Assessor at Legal & General. Nuriye talks about the parts of her role she was proud of, and how she felt we made a difference to employee's lives, with regards to taking the stress away from them when they’re going through tough times in their lives.



Specialist healthcare partners

As well as access to our medically qualified in-house clinical team, we can also provide employees with support from specialist healthcare partners.

Our full range of wellbeing support

Through our group protection products, we offer access to a wide range of wellbeing support that is provided at no additional cost.

Contact us

General queries 
0345 026 0094

Lines are open from 9am to 5pm Monday to Friday.

We may record and monitor calls.